Small & medium enterprises

You do not need any special equipment to get started. Pick a business number — 0800, 0333, or local — from our online number shop and forward calls straight to your mobile phone. It can be live within hours.

We deliver calls through the carrier network, not the internet. No app to install, no Wi-Fi needed, no dropped calls. Your mobile phone rings exactly the way it does for any other call — 100% call completion.

Running the business with a partner or a small team? Forward calls to multiple mobile phones at the same time. Whoever picks up first takes the call.

We activate your new business number in our telephone exchange and forward calls to your mobile phone — or to any destination you choose. You can change where calls go at any time through our dashboard.

When your team is working from home, in the office, or on the road, calls still reach the right person. With team-based routing, you can distribute calls across up to 100 team members.

During busy periods, redirect calls to another colleague or to voicemail so no caller is missed. When things calm down, switch it back in a few clicks.

Every SME is different, and our platform adapts to how you work:

• Sole traders — forward calls to your mobile phone and let voicemail capture messages when you are busy.
• Small teams — distribute calls between colleagues and set availability per person.
• Multiple locations — route callers to the right office or branch from one central number.
• Remote and hybrid teams — calls reach team members wherever they are, on whatever phone they use.
• Advanced features — call queues, phone menus, and call recording are all included.

You started alone — answering every call yourself. Then you hired your first employee. Then a second. Now you need calls to reach whoever is available, not just you.

On our team dashboard, each team member sets their own availability. Calls are offered in the order you choose — if the first person does not answer, the next one gets it automatically. When someone goes on holiday, they log out with a single click. When a new starter joins, add them to the team in minutes.

You keep the same business number throughout. Your customers never notice the changes behind it.

Many SMEs still rely on one person to answer all calls — the office manager, the receptionist, or the founder. When that person is busy, on the phone, or on lunch, calls go unanswered. When they leave the company, nobody knows how the phones work.

A phone menu solves this permanently: “Press 1 for sales, press 2 for accounts, press 3 for support.” Each option routes to the right team — no single point of failure, no knowledge locked in one person’s head. The system works the same whether you have 3 employees or 30.

You have opened a second office, a warehouse, or a branch in another city. Now you need calls to reach the right location — without confusing customers with multiple numbers.

One central number with a phone menu routes callers to the right place: “Press 1 for London, press 2 for Manchester, press 3 for head office.” If one location is closed for the day, calls automatically redirect to the next available office. Add new locations as you grow — no new numbers needed, just a quick update to the menu.

Your office closes at 5pm but your customers do not stop calling. With time-based routing, calls after hours go to a different destination — voicemail, a duty phone, a partner company, or an external answering service.

Callers hear a professional message created with our text-to-speech AI — your opening hours, a website URL, and the option to leave a message. Every voicemail is forwarded by email so your team sees it first thing in the morning.

Most SMEs start with one phone number for everything. That works fine at first — but once you have a sales team and a support team, mixing everything on one line means your sales team is interrupted by support queries, and your support team is fielding sales calls.

Run two numbers — or one number with a menu — to separate the streams. New business calls go to your sales team. Existing customer calls go to support. Both forward to the same office, the same phones, the same people if needed — but the routing ensures the right person picks up first.

An 0800 number tells customers you are serious. An 0333 number says you are a national business. A local number says you are established in their area. The number you choose shapes how customers perceive you — before you even answer the phone.

All three types are available in our online number shop and can be live within hours. You can change your mind later — switch from a local number to a national one, or add a toll-free number alongside your existing setup. The number stays with your business regardless of where you move or which phone you use.

Once your team has more than a handful of people, maintaining call quality becomes harder. With call recording, you can review how calls are handled, train new staff on real examples, and resolve disputes about what was agreed on the phone.

For businesses in regulated industries — financial services, insurance, recruitment — call recording is often a compliance requirement. Our recordings are stored securely and accessible from the dashboard at any time.

When every team member is on a call or in a meeting, callers reach your voicemail. They leave a message, and it is forwarded to your team by email immediately — so you can call them back as soon as someone is free.

Combined with a welcome message that tells callers your opening hours, website, or current response time, most routine questions are answered before they even leave a message. Your team focuses on the calls that genuinely need a conversation.

The number on your website, your business cards, your Google listing, and your invoices — that number should never change. With CallFactory, it does not matter if you move offices, switch phone providers, hire 50 new staff, or open three new locations. Your business number stays the same. What changes is what happens behind it.

Our numbers handle anywhere from 1 to 3,000 simultaneous calls. You will never outgrow them.

When your phone system needs to talk to the rest of your software — your CRM, your ERP, your booking system, your internal tools. Our private API connects the two.

We do not hand you a generic library and leave you to figure it out. You tell us what you need, we confirm feasibility, and we build the exact endpoints for you. Pull call statistics into your own dashboard. Download recordings automatically. Change routing in real time when your team structure changes. Your developer writes against endpoints that are guaranteed to work — no guesswork, no wasted development time.

Because we built and operate our own platform, we can extend it for any use case. If your business needs something that does not exist yet, we build it.

We are not a reseller — we operate our own IVR platform. When something needs changing, we change it ourselves. When a problem occurs, we can pinpoint it exactly, right down to the carrier level. If you are with a reseller, they have to phone their platform provider first, who then has to investigate, who then gets back to them, who then gets back to you. When you are running a business and need things to just work, that chain simply does not work.

Because we all love technology — and spend our free time tinkering with computers, telephones, IVR, and AI — there are always multiple colleagues online at any given moment. If something happens, someone is already there. Our support mailbox is monitored evenings, nights, and weekends. Our team is on Slack with notifications on our mobile phones, so we stay in touch around the clock. For clients who want it, we set up a dedicated Slack channel so you can reach us instantly by message at any time.

With other providers, you need strict and expensive SLAs to get this level of attention. And when something actually happens, the SLA often turns out to be just a piece of paper — support is still not there when you need it. Our “best effort” SLA is the best you can get: motivated team members who know the platform inside out and want to help you.