Global business

Customers value local context — even from international companies. A familiar local number builds trust and removes the friction of international dialling. But managing phone numbers across multiple countries usually means juggling separate providers, contracts, and invoices.

CallFactory centralises the management of every incoming phone number across all the countries you operate in. One platform, one login, complete control. No more chasing separate carriers for each market.

With time-based routing, calls follow the sun. During UK business hours, calls reach your London office. Outside those hours, they are forwarded to a team in another time zone. Your customers always reach someone — regardless of when they call.

Our IVR platform supports additional routing methods too: route by language, department, expertise, caller location, or priority level.

We provide one unified contract for all your phone numbers worldwide. No separate agreements per country, no invoices in multiple languages or currencies. Just one clear invoice in GBP listing all call activity for every location.

Adding a new country is instant — pick the numbers you need and we activate them. Capacity scales automatically with your call volumes.

You have a successful UK business and you are ready to sell into France, Germany, Spain, or the Nordics. Your website is translated, your product is localised — but your contact page still shows a UK number. Customers in Paris or Berlin see a +44 number and hesitate. It feels foreign. It feels like effort.

A local number in each market changes that perception overnight. A French customer sees a 01 or 09 number and calls without thinking. A German customer sees a 030 or 0800 number and trusts you are established in their market. All calls are forwarded to your existing UK team — same people, same office, same phone system. The customer never knows the difference.

If you already have offices in multiple countries, each location probably has its own phone numbers, its own provider, and its own way of doing things. When something goes wrong — a number stops working, a routing change is needed — you are dealing with a different carrier in each country, each with their own support process and response time.

CallFactory replaces that patchwork. All numbers across all countries are managed from one dashboard. We forward calls to the right office through the fixed or mobile network — no apps, no internet dependency. If your Amsterdam office closes for the day, calls automatically route to London or New York. If a team member is travelling, their calls follow them to whatever phone they carry.

SaaS companies know that a local phone number on the pricing page increases conversions. A prospect in the US who sees a UK number is less likely to call than one who sees a +1 number. The same applies to every market.

With CallFactory, you can add a local number for each country you sell into — displayed on your website, in your app, and on your invoices. All calls route to your support team wherever they are. Our statistics panel breaks down call volumes per country, so you can see which markets generate the most inbound interest and staff accordingly.

Every country has its own telecoms regulations — address verification requirements, number portability rules, restrictions on toll-free usage, and obligations around emergency service access. If you get it wrong, your numbers can be suspended or your business fined.

We handle all of it. Every number we provide is fully compliant with local regulations in that country. We manage the documentation, the carrier relationships, and the ongoing regulatory changes. You do not need a legal team specialising in international telecoms — you just tell us which countries you need, and we sort the rest.

A caller dials your French number and hears a greeting in French. A caller dials your German number and hears German. Each number can have its own welcome message, its own phone menu, and its own routing rules — all managed from the same dashboard.

If you have multilingual staff, you can route calls based on the number dialled to the agent who speaks that language. French calls to your French-speaking team, German calls to the German speakers, and everything else to your English-speaking default. The caller gets a native experience without you needing a local office.

If your London office goes down — a power cut, a network outage, a building evacuation — calls need to keep flowing. With CallFactory, failover routing sends calls to your next available office automatically. London goes silent, Dublin picks up. Dublin is closed for the night, Amsterdam takes over.

There is no manual intervention needed. The failover kicks in based on rules you define — if no one answers within a set time, or if the line is unreachable. When your primary location comes back online, calls return to normal. Your customers in any country never notice the interruption.

Already have phone numbers with carriers in different countries? We handle the porting process — moving your existing numbers to our platform with no downtime and no change for your callers. If you are not sure who currently provides some of your international numbers, we can investigate that too.

Once ported, all numbers — UK and international — are managed from one dashboard with the same routing, recording, and reporting features.

We work with international businesses of all sizes — from UK startups expanding into their first European market to established multinationals managing numbers across dozens of countries. Read how they CallFactory nutzen on our success stories page.

We are not a reseller — we operate our own IVR platform. When something needs changing, we change it ourselves. When a problem occurs, we can pinpoint it exactly, right down to the carrier level. If you are with a reseller, they have to phone their platform provider first, who then has to investigate, who then gets back to them, who then gets back to you. When your business spans multiple countries and time zones, that chain simply does not work.

Because we all love technology — and spend our free time tinkering with computers, telephones, IVR, and AI — there are always multiple colleagues online at any given moment. If something happens, someone is already there. Our support mailbox is monitored evenings, nights, and weekends. Our team is on Slack with notifications on our mobile phones, so we stay in touch around the clock. For clients who want it, we set up a dedicated Slack channel so you can reach us instantly by message at any time.

With other providers, you need strict and expensive SLAs to get this level of attention. And when something actually happens, the SLA often turns out to be just a piece of paper — support is still not there when you need it. Our “best effort” SLA is the best you can get: motivated team members who know the platform inside out and want to help you.